Description
Key Highlights
- Native CRM integration
- AI-based routing and auto-responses
- 360° customer view for context
- Analytics and KPI tracking in Salesforce
Core Features
- Smart Query Analysis
- Automated Ticket Routing
- Knowledge Base Recommendations
- Seamless Handoff to Live Agents
User Cases
- Large contact centers
- Complex product support
- Integrated sales and support funnel
Pricing
Salesforce offers add-on pricing for Agentforce. Contact Salesforce for a quote.
Pros & Cons
- Pros: Deep Salesforce integration, powerful analytics, customizable
- Cons: Best suited for existing Salesforce customers, can be costly
Mini FAQ
- Q: Is it hard to set up?
A: Setup is straightforward if you already use Salesforce Service Cloud.
Elevate support with Salesforce Agentforce. Learn more at salesforce.com.
Sofia V. –
We cut response times by 40%—Agentforce is a must-have for Salesforce shops.