Description
Key Highlights
- Unified inbox for all channels
- AI-driven chatbots for FAQs
- Smart routing to specialized agents
- Insightful analytics in Freshdesk
Core Features
- Bot Builder
- Canned Responses & Auto-Suggest
- Multi-Channel Support (web, mobile, social)
- CRM & Ticket Integration
User Cases
- Omni-channel customer service
- Small e-commerce or SaaS support teams
- Upselling or cross-selling in chat
Pricing
Free basic plan; advanced features in paid tiers.
Pros & Cons
- Pros: Easy to adopt for existing Freshdesk users, strong automation
- Cons: Full potential seen only when combined with other Freshworks tools
Mini FAQ
- Q: Can I escalate a bot chat to a Freshdesk ticket?
A: Yes, it’s seamless within Freshdesk’s ecosystem.
Try Freshdesk Messaging at freshworks.com/freshdesk-messaging.
Gabriel K –
Enabled 24/7 support with minimal agent load.