Kustomer – AI-Driven Customer Support CRM

Description

Key Highlights

• Single customer timeline
• Chatbot + live agent collaboration
• Omni-channel (email, chat, social)
• Integrations with ecommerce and payment platforms

Core Features

1. Contextual AI Bots
2. 360° Customer View
3. Workflow & Routing Engine
4. Analytics & Reporting

User Cases

• Direct-to-consumer brands requiring personal touch
• Unified view of orders, returns, and conversations
• Streamlined agent handovers when bots can’t solve an issue

Pricing

Subscription-based, scalable plans. AI add-ons available.

Pros & Cons

• Pros: Rich customer view, flexible workflows, advanced bot capabilities
• Cons: Geared toward mid-to-large teams, setup can be complex

Mini FAQ

• Q: Does it integrate with Shopify?
  A: Yes, among other e-commerce platforms.

Deliver truly personalized support with Kustomer. Visit kustomer.com.