Description
Key Highlights
- Omnichannel (web, SMS, social, voice)
- AI-driven intent analysis
- Secure and scalable for large volumes
- Analytics for conversation performance
Core Features
- Conversation Builder
- Intent Manager
- Voice Assistant Integration
- Reporting & Insights
User Cases
- Large retailers handling high chat volumes
- Telecom or banks needing secure, integrated communications
- Automated voice prompts and call center assistance
Pricing
Enterprise contracts with customized solutions.
Pros & Cons
- Pros: Highly scalable, robust analytics, multi-channel coverage
- Cons: Geared towards large enterprises, cost can be significant
Mini FAQ
- Q: Does it integrate with call centers?
A: Yes, voice integration is a core offering.
Scale customer engagement with LivePerson at liveperson.com.
Katerina V. –
LivePerson handles our peak chat traffic seamlessly during holidays.