Description
Key Highlights
- Unified customer profile across Zendesk products
- Proactive chat triggers
- Agent assist with AI-recommended responses
- Comprehensive reporting in Zendesk Support
Core Features
- Omnichannel Support
- AI-Powered Knowledge Base Suggestions
- Analytics & CSAT Tracking
- Seamless Escalations to Live Agents
User Cases
- Centralizing chat and ticket management
- Automating frequently asked questions
- Tracking agent performance and response times
Pricing
Part of Zendesk’s plans; advanced AI features in higher tiers.
Pros & Cons
- Pros: Integrates with full Zendesk suite, robust analytics, brand trust
- Cons: Can be pricier for small businesses, requires setup time
Mini FAQ
- Q: Do I need the full Zendesk Support suite?
A: You can purchase Chat separately but get more features with the full suite.
Enhance your support workflow at zendesk.com/chat.
Hana B. –
We unified all our support channels, and the AI suggestions help our agents respond faster.